Withdraw Winnings Back to Your Wallet
When you want to move winnings out, the withdrawal section sits alongside deposits inside your account wallet. We route payouts back to the same method you used to deposit where the payment provider supports it — so if you funded with Touch 'n Go eWallet or Boost, you would select that again for your withdrawal. Before your first withdrawal processes, we complete
a short account verification step to confirm ownership and protect your funds. Processing times depend on the payment provider's own clearing cycle; we do not control that window once your request leaves our system.
- Open the withdrawal section — Go to your account wallet, select the withdrawal tab, and confirm your withdrawal method — Touch 'n Go eWallet, Boost, GrabPay or bank transfer.
- Enter the amount in RM — Type the amount you want to withdraw. The screen shows the minimum and any pending requirements before you confirm.
- Complete identity verification if prompted — First-time withdrawals require you to verify your account. Upload the documents requested — the process is described in the KYC section below.
- Request submitted for processing — Once submitted, your request enters our processing queue. You will see a status update in your account history when it clears.